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In Times of uncertainty such as now, Customer Service is of utmost Importance...connect with us to learn and master how to achieve "Exceptional Customer Service". Customer Service means providing a quality product or service that satisfies the needs/wants of a customer and keeps them coming back. Good customer service means much more – it means continued success, increased profits, higher job satisfaction, improved company or organization morale, better teamwork, and market expansion of services/products. Our Courseware includes The Human and the Business Dimension to ensure "Customer Delight". Instructional Resource is included for future reference.

This workshop will help you understand conflict and will give you ideas on how you can deal with conflict situations at home, in your community and at work or school. You can work through the Courseware on your own or with a friend. It is sometimes nice to have a friend to bounce ideas off and to hear a different perspective. Instructional Resource is included for future reference.

This workshop will help learners understand all the demands of working full-time and give them strategies to deal with issues that might come up. It is hard to work full-time and take care of family members. Many people in small northern communities have many responsibilities towards their community. This section will provide learners with some tools to help them cope with all the demands of working full-time. The Courseware includes, Work Ethics, Rights and Responsibilities, Dealing with Change, Stress Management, Time Management. Instructional Resource is included for future reference.

Aimed at Front Line Agents and Final Year Students, Planning a Career and getting a job are two different things. The search for a job begins when you complete your education or when you need one, whereas a career needs to be planned ahead of time. This Workshop is about planning for your career ahead of time. The aim of this Courseware is to help you think about possible options for your future career. Instructional Resource is included for future reference.

As a People Manager it is essential to understand and Master the skills needed to conduct business. It might be as important as Employee engagement or Interdepartmental Communication. A leader does it with panache...join us to discover more!

This workshop will help you learn the art of resume writing and performing in interviews. Learning to be confident from the start, doing research, planning and preparing your resume, as well as performing well in an interview. This workshop is suitable for people who would like to: Better recognise job opportunities, Acknowledge the importance and methods of researching a job role, Identify the appropriate resume structure for your work history, Recognise key elements of an effective resume, Identify the importance of a cover letter. Understand and address selection criteria, Recognise importance of proofreading. Understand the importance of preparing for an interview, Recognise successful interview techniques, Develop successful responses to behavioral interview questions. Instructional Resource is included for future reference.

They are two of the most important skills in the arsenal of any leader. They can be used to drive growth and therefore better results from yourself and others, and can also aid individuals in overcoming struggles and barriers to progress. This course will provide learners with an understanding of coaching and mentoring in the workplace, as well as various coaching models, and how to use it to maximize results and the personal and professional development of employees, team members, and friends.

• Effective Planning 
• Setting goals and objectives 
• Setting deadlines 
• Delegation of responsibilities 
• Prioritizing activities as per their importance 
• Spending the right time on the right activity.